Effective Date: October 1, 2015
SMS Texting provides on-the-go access to important account and service related information. The number of messages you will receive is dependent upon the type of alert selected and frequency of available information requested, but you can expect to receive approximately one message per month for each account related notification that you enable. While there is no direct cost to the public imposed by Citizens Energy Group to utilize any SMS Texting (including text notification deliveries), standard data fees and text messaging rates may apply based on your plan with your mobile phone carrier. As mobile access and text message delivery is subject to your mobile carrier network availability, such access and delivery is not guaranteed. You may "opt-out" or "cancel" text delivery at any time by texting STOP to 56141 or by adjusting your settings in your MyAccount profile online at www.citizensenergygroup.com. You also have the ability to temporarily discontinue your participation in the text program by texting PAUSE to 56141. For further details on use text "HELP" to 56141.
Terms and Conditions
Cost of Participation
While SMS Texting is complimentary and requires no purchase or fee for participation, message and data rates may apply, and may be billed on your mobile phone bill or other internet or data provider bill. Check with your carrier and/or data provider for details.
Device Compatibility and Eligibility
SMS Texting only functions on certain devices and operating systems. You acknowledge that future operating system upgrades to your device may or may not be compatible with SMS Texting. You further acknowledge and agree that SMS Texting content is transmitted unencrypted and that eavesdropping of wireless communications, including SMS Texting, by third parties is possible.
WE DO NOT GUARANTEE THAT THE USE OF SMS TEXTING WILL MEET YOUR PERFORMANCE REQUIREMENTS OR BE UNINTERRUPTED OR ERROR-FREE. WE MAKE NO WARRANTIES OR REPRESENTATIONS AS TO THE USE OR RESULTS OF USE IN TERMS OF SECURITY, DATA PRIVACY, DATA LOSS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. WE WILL NOT CORRECT ANY ERRORS RELATED TO YOUR USE OF SMS TEXTING. YOU ASSUME ALL RISKS AS TO THE QUALITY AND PERFORMANCE OF SMS TEXTING, INCLUDING BUT NOT LIMITED TO HEALTH RISKS. YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DEATH, PERSONAL INJURY, OR ENVIRONMENTAL DAMAGE YOU CAUSE TO YOURSELF, OR OTHERS, BY YOUR USE OF SMS TEXTING.
SMS TEXTING IS PROVIDED TO YOU "AS IS," AND TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. NO STATEMENTS FROM CITIZENS ENERGY GROUP OR ITS EMPLOYEES, DEALERS OR AGENTS MAY INCREASE THE SCOPE OF THE ABOVE WARRANTIES OR CREATE ANY NEW WARRANTIES. IF THIS DISCLAIMER IS INVALID UNDER APPLICABLE LAW, ANY IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THIRTY (30) DAYS FROM THE DATE THAT YOU FIRST INSTALL OR USE SMS TEXTING.
LIMITATION ON LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT CITIZENS ENERGY GROUP AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, AGENTS, EMPLOYEES, PARTNERS, CONTRACTORS, CONSULTANTS, LICENSORS, AND SUPPLIERS SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, EVEN IF CITIZENS ENERGY GROUP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM THE USE OR THE INABILITY TO USE SMS TEXTING, UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, STATEMENTS OR CONDUCT OF ANY THIRD PARTY REGARDING SMS TEXTING, OR ANY OTHER MATTER RELATING TO SMS TEXTING.
Citizens Energy Group reserves the right, in its sole discretion, to cancel or suspend any or all of SMS Texting, in whole or in part, for any reason, with or without notice to you.
Applicable Law and Disputes
List of Supported Carriers
Major Carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Alltel, Boost Mobile, and Virgin Mobile.
Minor Carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Southern Linc, Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless), Cellcom, CSpire Wireless.
Opt-Out Process: You may opt-out of receiving SMS alerts and notifications by texting the keyword STOP to 56141. Alternately, you may contact Citizens Energy Group at (800) 427-4217 with your request. You may also visit the accounts and notifications portal at https://www.citizensenergygroup.com/ and adjusting your notification preferences.
Support: For support related issues, please contact Citizens Energy Group at (800) 427-4217. Please note that we are unable to assist with technical issues related to your mobile and computing related devices, or any issues related to your cellular service.
Automated Voice Alerts
Paperless Billing Alerts
Types of Information to be Provided in Electronic Form
By enrolling in Paperless Billing Alert, you will consent to Citizens Energy Group providing electronically, as described below, (1) your monthly service bill and (2) all disclosures, notices, records, and other types of information related to your utility service (both current and future) that would be included in your Citizens bills.
Citizens will not be obligated to provide any bills to you in paper form unless you specifically request us to do so. You may obtain a paper copy of your bill by contacting us at 1-317-924-3311.
You may withdraw your consent to receipt of bills in electronic form in the Paperless Billing section of My Account. We will begin sending bills to you in paper form within a commercially reasonable time after your request.
Method of Providing Electronic Bills
If you consent to receipt of electronic bills we will notify you of the availability of the bills by email using the email address you provide. You will be able to access, view, and print these bills by logging into your online account which can be accessed through the Login link at www.citizensenergygroup.com. By consenting to receipt of the bills in electronic form, as described above, you acknowledge and agree that you are registered and can or will be able to access, read and print the bills.
Hardware and Software Requirements
In order to receive bills electronically, you will need (1) a working connection to the Internet, (2) to be registered at www.citizensenergygroup.com and (3) either a printer to print the bills or sufficient hard drive space available to save the bills (e.g., 1 megabyte or more).
Updating your Records
It is your ongoing responsibility to provide us with an accurate, current, and complete email address. If any electronic bill is not available to you online, we may attempt to contact you by telephone or otherwise.
Citizens’ Option to Send Paper
Your consent does not mean that Citizens must provide all documents electronically. Citizens may, at its option, deliver documents to you in paper form. Citizens may also require that certain communications from you be delivered on paper at a specified address.
We reserve the right, at our discretion, to discontinue the provision of electronic bills. We will provide you with notice of any such termination or change as required by law.