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Our hours have not changed: Mon-Fri, 7am-7pm and Sat, 9am-1pm.
Learn more about our response to COVID-19:
Please be aware that maintenance is scheduled for our credit card payment application on April 5th between midnight and 5AM. As a result, brief interruptions in credit card payment availability may occur. We apologize for the inconvenience.
Billing & Payment
24-hour access to view and pay your current bills online
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Start, stop or transfer service online
Conserve & Save
Tips to help you save on energy and water at your home
Outage Map
Service outages for water, natural gas, steam and chilled water
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If you prefer to pay your bill in person, Citizens offers several convenient options
Questions about Water Quality?
Our Water Wizard will provide answers
Rates & Regulatory Notices
Check out our rates and regulatory notices
Our Projects
Details on current Citizens projects
News
03/30
Citizens Lifts Precautionary Boil Water Order
03/29
Citizens Completes Water Main Repairs at Stop 11 & Emerson
03/28
Citizens Issues Precautionary Boil Water Order for Area of Southeast Side Due To Main Break
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