We have received reports of scammers who continue to target customers. They may threaten disconnection of service and ask for immediate payment over the phone. We will never ask for personal information over the phone. Our employees will never seek payment in-person. If you are unsure for any reason, notify us immediately at 317-924-3311.


Our hours have not changed: Monday through Friday, 7 a.m. to 7 p.m. and Saturday, 9 1 p.m.

Learn more about our response to COVID-19:

COVID-19 Response
Billing & Payment24-hour access to view and pay your current bills online
Start or Stop ServiceStart, stop or transfer service online
Conserve & SaveTips to help you save on energy and water at your home
Outage MapService outages for water, natural gas, steam and chilled water

Payment LocationsIf you prefer to pay your bill in person, Citizens offers several convenient options
Questions about Water Quality?Our Water Wizard will provide answers
Rates & Regulatory NoticesCheck out our rates and regulatory notices
Our ProjectsDetails on current Citizens projects