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Citizens Closing Customer Service Lobby


INDIANAPOLIS – Due to declining customer visits, Citizens Energy Group will permanently close its Customer Service Lobby at its headquarters on Meridian Street effective Tuesday, Sept. 4. Citizens is providing new, more convenient options that are making it easier for customers to pay their bill and post their payments within minutes, including at more than 120 locations throughout the metropolitan area. Recent bill payment enhancements include:

  • Credit/Debit Card - Pay your bill using Visa, MasterCard, Discover or American Express credit cards or debit/ATM cards.  There is no fee for this service and payments post immediately. Log in at www.citizensenergygroup.com or call (317) 924-3311 and follow the automated instructions.
  • New payment sites – We have added more than 120 payment locations throughout Central Indiana that utilize the PayNearMe system, which posts payments to customer accounts within 15 minutes. The PayNearMe system allows customers to pay their utility bill at CVS, Family Dollar and ACE Cash Express Stores.
  • Payment kiosks - The utility also has four self-service payment kiosks at our headquarters on Meridian Street. The kiosks are free to use and accept cash, check, debit and credit cards (Visa, MasterCard, and Discover). The kiosks are accessible 24 hours a day, seven days a week, 365 days a year and post payments immediately. 
  • Other convenient bill payment options include:
    • Budget Billing – For customers who qualify, you can pay the same amount each month to help spread out the cost of winter heating and summer water bills.
    • Auto Pay - Your total monthly bill or Budget Billing payment is deducted automatically from your checking or savings account on the due date of your bill.
    • EasyPay - You can make a one-time payment from your checking or savings account using EasyPay. Pay online or by calling (317) 924-3311 and follow the automated instructions.

About Citizens Energy Group

Citizens Energy Group provides safe and reliable utility services to about 800,000 people in the Indianapolis area. Citizens operates its utilities only for the benefit of customers and the community. Additional information is available online at Facebook - Twitter - LinkedIn - YouTube

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