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Outage Notification Map Now Available on Citizens Website

INDIANAPOLIS- Each year, approximately 700 water mains break across the area. This problem is caused by a more than 100-year-old water distribution system. While not nearly as frequent, natural gas mains and steam lines can also occasionally leak. When these kinds of utility outages happen, Citizens Energy Group wants customers to be informed.

“Utility outages cause a great deal of inconvenience for our customers either at home or while they travel,” said Mike Strohl, Citizens Senior Vice President and Chief Customer Officer. “Citizens is working hard every day to improve our infrastructure and mitigate outages. But because outages do happen, we want our customers to be informed so they may experience as little inconvenience as possible.”

On Citizens newly-redesigned website, an outage notification map is now available. By using this map, customers can find continuously updated, 24/7 notices of planned or emergency outages on their water, natural gas and steam distribution system. By clicking icons on the map, customers will be able to view the location of an outage, see the utility impacted, learn the approximate number of customers affected by the outage, find out the expected duration of the outage and locate traffic restrictions.

This new website feature comes on the heels of several other enhancements Citizens has made in the past six months after soliciting customer feedback. The site now offers improved self-service functionality including a personalized dashboard. The dashboard allows customers to quickly view information specific to their account, including twenty-four months of usage data for each service they have with Citizens. Mobilization allows customers to access Citizens’ site from their smartphone, tablet, laptop or desktop computer.

Click here to view the outage map. Please also follow us on Facebook or Twitter to track outage information. 

About Citizens Energy Group

Citizens Energy Group provides safe and reliable utility services to about 800,000 people in the Indianapolis area. Citizens operates its utilities only for the benefit of customers and the community. Additional information is available online at Facebook - Twitter - LinkedIn - YouTube

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