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Citizens Temporarily Changing Disinfectant

INDIANAPOLIS -- Starting Friday, February 1, some Citizens Water customers may notice a slight change to the taste or smell of their tap water due to a change in disinfectant from chloramine to free chlorine. The change is conducted as an annual preventative maintenance task for additional assurance of the quality of drinking water in the water distribution system.  The same process has been done for the past 20 years and is commonly used throughout the drinking water industry.  This year’s maintenance work will conclude during early March.

While the work is ongoing, some customers may notice a temporary chlorine or “swimming pool” smell in their water. During this time, tap water is still safe to drink and meets all regulatory standards. As a precaution, customers undergoing dialysis treatment should contact their hospitals and/or local dialysis centers for appropriate treatment adjustments for free chlorine, rather than chloramine usage.  Local dialysis providers are being notified of the temporary change due to its potential impact to dialysis patients.

For customers with aquaria or sensitive plant species, Citizens suggests that tap water sit in an open container overnight to allow the disinfectant to dissipate before filling tanks or watering sensitive plants such as orchids. In addition, homeowners or restaurants that utilize reverse osmosis may want to make adjustments to the filters within their systems. For more information, contact Citizens Water at 924-3311.

About Citizens Energy Group

Citizens Energy Group provides safe and reliable utility services to about 800,000 people in the Indianapolis area. Citizens operates its utilities only for the benefit of customers and the community. Additional information is available online at Facebook - Twitter - LinkedIn - YouTube

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