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Citizens Receives Top Honor from The Partnership for Excellence

INDIANAPOLIS- Citizens Energy Group today was named one of the highest-performing organizations in Indiana, Ohio and West Virginia by The Partnership for Excellence (TPE). Citizens received the program’s top honor of Platinum Level Governor’s Award for performance excellence through innovation, improvement and visionary leadership.

“On behalf of everyone at Citizens Energy Group, I would like to thank The Partnership for Excellence for this high honor and acknowledgement,” said Carey Lykins, President and CEO of Citizens Energy Group. “Our employees work hard on customer satisfaction every day and we are especially grateful to be recognized for excellence during our first year of operating the community’s water and wastewater utilities.”

TPE is Ohio, Indiana and West Virginia's Baldrige-based awards program.  TPE partners with organizations using the internationally-recognized Baldrige Criteria for Performance Excellence.  TPE’s primary product is a comprehensive assessment that helps organizational leaders better understand and prioritize key strengths and opportunities for improvement.  While the assessment is the foundation, TPE’s main focus is on organizational learning, resource optimization and continuous improvement. 
All of the applicants were evaluated rigorously by an independent board of examiners in seven areas defined by the Baldrige Criteria for Performance Excellence: leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; operations focus; and results. The evaluation process for each of the recipients included about 1,000 hours of review and an on-site visit by a team of examiners to clarify questions and verify information in the applications.
The 2012 Partnership for Excellence award recipients will be honored at TPE’s Annual Quest for SuccessConference on September 10-11, 2012 in Columbus, Ohio.  The two recipients of the Governor’s Award for Excellence, Citizens and ProMedica Flower Hospital from Sylvania, Ohio, will be presented with an achievement award at Monday evening’s awards banquet.  

About Citizens Energy Group

Citizens Energy Group provides safe and reliable utility services to about 800,000 people in the Indianapolis area. Citizens operates its utilities only for the benefit of customers and the community. Additional information is available online at Facebook - Twitter - LinkedIn - YouTube

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