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Citizens Receives Partnership for Excellence Highest Honor

Indianapolis—Citizens Energy Group, for the second year in a row, is honored with the Partnership of Excellence (TPE) top honor, the Platinum, Governor’s Award for Excellence.
TPE is Ohio, Indiana & West Virginia's Baldrige-based awards program. TPE assists organizations using the internationally-recognized Baldrige Criteria for Performance Excellence. TPE's primary product is a comprehensive assessment that helps organizational leaders better understand and prioritize key strengths and opportunities for improvement. While the assessment is the foundation, TPE's main focus is on organizational learning, resource optimization and continuous improvement.

All of the applicants were evaluated rigorously by an independent board of examiners in seven areas defined by the Baldrige Criteria for Performance Excellence: leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; operations focus; and results. The evaluation process for each of the recipients included more than 1,000 hours of review and a three-day visit by a team of examiners.

“Citizens is pleased and grateful to be honored with the Governor’s Award for Excellence for the second year in a row,” said Carey Lykins, Citizens Energy Group President and CEO. “Every day our employees work hard to maintain a level of excellence for our customers. While there is always room for improvement, being recognized for our leadership and integrity in this realm confirms that we’re headed in the right direction.”

Citizens is the first organization to be named a recipient of the Governor’s Award two years in a row. Citizens’ 2012 recognition only included gas and thermal service, whereas the 2013 recognition honors Citizens for service in water, wastewater, gas and thermal. All award recipients will be recognized at a banquet on September 16 in Columbus, Ohio.

About Citizens Energy Group

Citizens Energy Group provides safe and reliable utility services to about 800,000 people in the Indianapolis area. Citizens operates its utilities only for the benefit of customers and the community. Additional information is available online at Facebook - Twitter - LinkedIn - YouTube

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