Our Company > News & Financials > News Releases > Citizens Ranked Highest Gas Utility in Midwest for Customer Satisfaction

Citizens Ranked Highest Gas Utility in Midwest for Customer Satisfaction


INDIANAPOLIS – For the third year in a row, customers rated Citizens Energy Group the highest mid-size gas utility in the Midwest for customer satisfaction, according to an annual study by J.D. Power.

“Achieving this honor for the third straight year is extraordinary given the sweeping changes to customer service that we implemented last fall, such as combined billing, a combined call center and combined meter reading for gas, water and wastewater customers. We greatly appreciate the patience our customers have had with us, and we are grateful for their continued loyalty,” said Carey Lykins, President & CEO of Citizens Energy Group.

Mike Strohl, Senior Vice President, Customer Relationships and Corporate Affairs, added that the J.D. Power Award is “indicative of the unwavering dedication and commitment Citizens employees have to preserving the utility’s 125 year reputation for outstanding customer service.”

The J.D Power study, now in its 12th year, measures residential customer satisfaction with gas companies across six factors (listed in order of importance): billing and payment; price; corporate citizenship; communications; customer service; and field service. This is the fourth J.D. Power Award for Citizens.

Citizens’ recognition comes about a month after the second anniversary of the company’s acquisition of the community’s water and wastewater utilities. “We are confident that ongoing improvements like monthly meter reading for all customers and our new mobile website have raised overall customer satisfaction," Lykins said.

Strohl congratulated all Citizens employees for their role in achieving another J.D. Power Award. “At Citizens, all employees contribute in some way to serving our customers. Every employee at Citizens should take great pride in this achievement. I am confident this honor will deepen our commitment to our vision -- to fulfill the promise of the trust to serve our customers and communities with unparalleled excellence and integrity.”

About Citizens Energy Group

Citizens Energy Group provides safe and reliable utility services to about 800,000 people in the Indianapolis area. Citizens operates its utilities only for the benefit of customers and the community. Additional information is available online at Facebook - Twitter - LinkedIn - YouTube

Return to News Releases