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Citizens Launches New and Improved Website

INDIANAPOLIS- Citizens Energy Group is making it easier for our customers to do business with us by launching a redesigned website. While its name is the same, CitizensEnergyGroup.com, has a whole new look.

“In early 2013, Citizens began an initiative dubbed Voice of the Customer where we proactively sought customer feedback on all our business practices, including our website,” said Mike Strohl, Senior Vice President Customer Relationships. “Through dozens of conversations, customers told us we needed to improve the design and navigation of our website. With customer service being a top priority at Citizens, we knew these and other changes must be made.”

Benefits of the New Site
  • Fewer Clicks - Whether you’re looking for conservation tips or a link to pay your bill, our new website will get you there faster by offering just five category choices: My Account, My Home, My Business, Our Company and For Partners.
  • Personalized Dashboard - Our new customer dashboard provides links to your current and previous bills. The dashboard also provides quick links to important topics including payment options, starting and stopping service and conservation tips.
  • Mobilization - In a day and age when many customers access our site on mobile devices, we've designed the site so it is optimized for any screen size: smartphones, tablets, laptops or desktop computers.
  • Convenient Communication - Over the next year, Citizens will add even more functionality allowing you to enroll in budget billing or to make flexible payment arrangements. We’ll also let you to choose how you hear from us whether via text, email or by phone.
“When it comes to interacting with customers, Citizens’ website is one of our most powerful tools,” said Strohl. “Updating not only the site’s content but its functionality proves to our customers their voices were heard. Doing business with us is now easier and more convenient.”

About Citizens Energy Group

Citizens Energy Group provides safe and reliable utility services to about 800,000 people in the Indianapolis area. Citizens operates its utilities only for the benefit of customers and the community. Additional information is available online at Facebook - Twitter - LinkedIn - YouTube

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