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Citizens Introduces Helpful "How to" Videos for Customers


INDIANAPOLIS – Citizens Energy Group is pleased to offer customers seven self-service videos now featured on CitizensEnergyGroup.com.  The videos are designed to help customers answer common questions without having to contact our call center. 

“We think our customers will appreciate the information contained in these videos and especially the fact that they are available any time that is convenient for them,” said Mike Strohl, Senior Vice President, Customer Relationships and Corporate Affairs.

The videos feature Raoul Moore, of the Indiana Community Action Association (INCAA).  Raoul also facilitates Citizens’ low-income customer weatherization education program. 

Video topics:

  • How to Read Your Bill
  • How to Read Your Budget Bill
  • Checking for Water Leaks
  • Checking Toilet for Leaks
  • Finding Your Meters
  • Locating Your Water Shut Off
  • Reading Your Water Meter

About Citizens Energy Group

Citizens Energy Group provides safe and reliable utility services to about 800,000 people in the Indianapolis area. Citizens operates its utilities only for the benefit of customers and the community. Additional information is available online at Facebook - Twitter - LinkedIn - YouTube

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