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Change in Weather Could Lead to More Water Main Breaks


INDIANAPOLIS – With temperatures warming and snow thawing, Citizens Energy Group warns of an increase in water main breaks. As the ground thaws, moisture pushes through the soil which can cause pipes to move.  This affect can have a major impact on Indianapolis’ antiquated water distribution system.

“Some areas of Indianapolis have water mains in the ground more than one hundred years old,” said Lindsay Lindgren, Citizens Vice President of Water Operations. “In order to combat water main breaks, the most effective solution is to replace the mains.”

Each year, Citizens’ water system experiences about 700 main breaks resulting in $3.5 million in repair costs, three billion gallons of lost water and outages to thousands of customers. Due to this winter’s extremely cold temperatures, water main breaks are up from 200 to 300 compared to January and February 2013. When water mains break, Citizens responds quickly. In some cases, however, customers can be without water for three to four hours. A water main break can also damage roads, sidewalks and a customer’s private property.

Since acquiring the water system in 2011, Citizens has invested approximately $100 million in replacing water mains and making improvements at the water treatment plants. If approved by the Indiana Utility Regulatory Commission (IURC), Citizens will invest nearly $114 million more as early as summer 2014.

In the meantime, Citizens thanks customers for their patience as crews work diligently to repair water main breaks across the city. If you’d like to report a water main break, please contact Citizens Customer Service Call Center at 924-3311.

About Citizens Energy Group

Citizens Energy Group provides safe and reliable utility services to about 800,000 people in the Indianapolis area. Citizens operates its utilities only for the benefit of customers and the community. Additional information is available online at Facebook - Twitter - LinkedIn - YouTube

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