Water Wizard


The Water Wizard tool was designed to assist you in diagnosing some of the most commonly perceived water quality concerns by answering a few basic questions. Please answer the questions below to the best of your knowledge. 

Please note: If you are experiencing any symptoms of illness, contact a medical professional immediately.

Please choose the category that best describes the issue:

Taste or Odor

If there is an unusual or unpleasant taste and/or odor in the water, please select the option below that best describes the issue:

Chlorine, Swimming Pool or Chemical Taste or Odor

Most Common Cause: Citizens uses chlorine in the form of chloramines most of the year to kill harmful bacteria found in untreated river water. The chloramines reduce the smell without removing their disinfectant properties. Warm water, such as in showers, can increase the odor due to the spraying effect of shower heads.

In the winter months, a temporary change in the type of chlorine used to treat the water supply will be made. Some customers may notice a slightly stronger chlorine odor in tap water as a result. The type of chlorine will be temporarily changed from chloramine to free chlorine as a preventative maintenance procedure to assure drinking water quality. This procedure is commonly used throughout the drinking-water industry. Learn more about Free Chlorine

Recommended Action: No health/safety concerns and water use can continue as normal. For consumption, heating the water first then cooling the drinking water in a refrigerator can reduce the chlorine taste. Also, allowing a jug of water to sit out overnight can improve the taste. If desired, use a point-of-use activated carbon filter (not a whole-house filter) to reduce taste and odor. These are commonly found at a variety of local stores. Please follow manufacturer's recommendations regarding regular filter changes.  

Customers conducting dialysis treatment, or other customers using reverse osmosis systems, should verify their filters are working appropriately for the type of chlorine used. Customers with aquariums or sensitive plant species may need to take steps to remove all types of chlorine prior to use.

Rare Cause: In the very rare instance a fuel or oily chemical odor is experienced, the cause may be from recent plumbing work done at the home. 

Recommended Action: Please stop use of water immediately and contact a plumbing expert. If no work has been conducted, please contact Citizens immediately at 317-927-4334.

After taking the above listed actions, if the concern was not resolved, please open a case to be contacted by a Customer Case Manager.