Water Wizard


The Water Wizard tool was designed to assist you in diagnosing some of the most commonly perceived water quality concerns by answering a few basic questions. Please answer the questions below to the best of your knowledge. 

Please note: If you are experiencing any symptoms of illness, contact a medical professional immediately.

Please choose the category that best describes the issue:

Choose the option that best describes the issue:

If the water itself appears discolored, please select Discoloration. If the water is staining or residue is building up on hard surfaces such as faucets, sinks or tubs, please select Staining or Scaling.

Staining or Scaling (Build-up)

Please select the color below that best describes the issue:

White or Gray Stains

Most Common Cause: White or gray stains are naturally occurring dissolved minerals (largely calcium and magnesium carbonates) in water due to the limestone bedrock in Indiana water, and are commonly referred to as hardness. The hardness leaves white spots on dishes and may build up on faucets and aerators. Hardness will vary depending upon whether the water comes from wells, rivers or reservoirs. Citizens does not remove hardness minerals. 

Recommended Action: Using commonly found calcium/lime/rust cleaning products will typically remove build-up from faucets, aerators and other hard surfaces. For example, if you have build-up on the coffee pot, run white vinegar through the coffeemaker periodically to reduce the mineral’s build-up on the heating coils. A home water softener will remove the minerals on an ongoing basis. No health/safety concerns and water use can continue as normal.

Example of hardness staining on left glass.

If the concern was not resolved after taking the above listed actions, open a case to be contacted by a Citizens Case Manager.