Water Wizard


The Water Wizard tool was designed to assist you in diagnosing some of the most commonly perceived water quality concerns by answering a few basic questions. Please answer the questions below to the best of your knowledge. 

Please note: If you are experiencing any symptoms of illness, contact a medical professional immediately.

Please choose the category that best describes the issue:

Choose the option that best describes the issue:

If the water itself appears discolored, please select Discoloration. If the water is staining or residue is building up on hard surfaces such as faucets, sinks or tubs, please select Staining or Scaling.

Water Discoloration

Please select the color below that best describes the issue:

Blue or Blue-Green Discoloration

Most Common Cause In homes with copper pipes, leaching can occur most commonly when electrical appliances are improperly grounded to household plumbing pipes.

Recommended Action: If the home has improper grounding of appliance(s), please contact an electrical expert.

Common Cause: The natural color of water is very light blue; however the most common cause for darker shades of blue is water back-siphonage, typically from a toilet tank containing blue disinfectant tablets. Back-siphonage is a separate issue that must be addressed by a plumbing expert; however, without testing, the exact cause of the blue/blue-green discoloration cannot be confirmed. 

Recommended Action: Please stop consuming (drinking, cooking, etc.) water immediately and call Citizens at 317-927-4334.

After taking the above listed actions, if the concern was not resolved, please open a case to be contacted by a Customer Case Manager.