Water Wizard


The Water Wizard tool was designed to assist you in diagnosing some of the most commonly perceived water quality concerns by answering a few basic questions. Please answer the questions below to the best of your knowledge. 

Please note: If you are experiencing any symptoms of illness, contact a medical professional immediately.

Please choose the category that best describes the issue:

Choose the option that best describes the issue:

If the water itself appears discolored, please select Discoloration. If the water is staining or residue is building up on hard surfaces such as faucets, sinks or tubs, please select Staining or Scaling.

Water Discoloration

Please select the color below that best describes the issue:

White or Milky Discoloration

Most Common Cause: The most common cause of this is tiny air bubbles, also known as dissolved air. Because cold water contains more dissolved air, this concern is most frequently seen during the winter months when the water in the distribution system is chilled by the cold outdoor temperatures (at or below 50 degrees). As the water comes through the pipes into the home, it warms up and cannot hold the air. The result is very tiny bubbles.

Recommended Action: To confirm if the milky or cloudy white water is really air, fill a clear glass with cold tap water. As the air rises to the top of the glass, the water will get clearer from the bottom of the glass. If this result is experienced, no further action is needed. No health/safety concerns and water use can continue as normal.

If the water clears at the top first, you have solid particles in your lines. Choose White Particles option below for more information on how to resolve the issue.

Dissolved air clearing from the bottom over time.

After taking the above listed actions, if the concern was not resolved, please open a case to be contacted by a Customer Case Manager.