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Annual Chlorine Disinfectant Change


During winter months you may notice a slight “swimming pool” smell in your tap water as a result of Citizens changing disinfectants in your water. This preventative maintenance is done annually to assure the quality of our drinking water. This maintenance is common throughout the drinking water industry and has been put in practice for more than 20 years.

Frequently Asked Questions

Over the next six weeks, why might customers notice a change to the odor of their water?
How is this water treatment process different than Citizens’ typical water treatment process?
What causes the “swimming pool” odor in my water?
Is my water still safe to drink?
How long has this disinfectant process been in place, and why does Citizens make this change during the winter?
Are there customer groups that should change their behaviors during this time?