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Trouble Paying Your Bill

If you are getting behind on your bill, please call Connect2Help at 211 for various forms of home assistance. Low-income customers may be eligible for assistance on the natural gas portion of their bill from the State Energy Assistance Program (EAP).  In addition, Citizens frequently sets up flexible payment arrangements to help customers catch up on past due bills. Citizens also provides grants from its Warm Heart Warm Home Foundation to customers in need to help fill the gap not covered by the EAP. For more information about payment arrangements and other forms of assistance from Citizens, please call us at 317-924-3311.