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Combined Billing

In 2012, Citizens initiated a process to combine gas, water and wastewater (sewer) bills for services at the same location in Marion County. To date, the majority of our customers are now receiving one bill and in turn, making just one payment.

Some Citizens customers, however, are still receiving multiple bills. In order to correct this, we need to hear from you. If you're still receiving a separate gas, water or wastewater (sewer) bill, please fill out the form on this page.

Combining bills not only saves customers time, it also saves Citizens nearly $1 million annually. That savings is passed directly onto you through lower rates.

After sumbitting the Combined Bill Request Form, please allow up to 90 days for your bills to be combined.

Find Your Account Number On Your Bill

Frequently Asked Questions

Why are you combining my gas, water and sewer bills?
Why has my due date changed?
This due date doesn't work for me.
There is a line on my bill for Non Budget Charges Billed. What are these charges for?
If I am already on Budget Billing for gas, can I go on Budget Billing for water?
I received separate bills for my gas and water services and they are not combined yet. When will they be combined?
Can I make a payment to only one portion of my bill (water or gas)?
I have multiple services that are now combined, how will my bill look?
Once bills are combined, how much will it cost to pay electronically?
I live in the City of Lawrence or the Town of Speedway. Did you combine my water and wastewater (sewer) services into one?
I don't want a combined bill. Can I still get separate bills for my gas and my water/wastewater (sewer) services?
What happens if I cannot pay my bill?
Can my services be in different names?
How do I get my bills electronically?
There is a new item on my bill called "Your Average Daily Utility Costs." How is this calculated?
I only want to pay for a portion of my services through Automatic Bank Deduction. Is this an option?
Where can I pay my bill?
What is the red banner on my bill?

Combined Bill Request Form

Attention: We can only combine Gas and Water accounts if both services are provided by Citizens Energy Group.


First Name M. I. Last Name




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