My Account > Start Stop Transfer

Transfer Service Application


Property Information - Turn Off Service


Please enter the address where you would like to stop service



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Indiana

Appointment Scheduling


Appointments to stop your service are available Monday through Friday, excluding holidays.

Please remember to unlock gates that may prevent access to your meter. Also, if there are dogs on the premise, they must be contained during the scheduled time for the safety of our field employees.

Enter the date you would like your service to stop.

 

Final Bill Mailing Address


Where would you like your final bill mailed?


 
 

 
 

Property Information - New Address


Please enter the address where you would like to start service.

Please check if the address is the same as final mailing address entered in the previous step.




 

 

Indiana


Application


Citizens requires all customers to provide their Social Security Number when submitting an application. A soft credit check (See Help Tool for more information) and deposit may be requested. If you are unable to provide your Social Security Number, please contact us. You will be unable to submit your application online without this information.









 



Appointment Scheduling


Appointments to start your service are available Monday through Saturday, excluding holidays.


 

 

Please allow up to 2 days to schedule an appointment. Dates requested are not guaranteed until after you receive confirmation from a Customer Service Representative.


Property Access


To start your service, it may be necessary to gain access to areas that are locked. The following information will help us complete the order for you on the day you have requested.

Please indicate the phone number at which a representative may call 20 minutes prior to arrival to meet you at the residence.






New Bill Mailing Address


Your bill will be mailed to your new service address unless you request another address.


Additional Instructions/Comments



Terms and Conditions


By making this selection, you authorize Citizens Energy Group (Citizens) to turn on or turn off the water service for the requested premises. You hereby acknowledge and will ensure all water using devices are shut off at the time Citizens turns the water on or off. Additionally, you agree to release and discharge Citizens from any and all damages to the premises, structure and/or contents, or any other property by reason of the water remaining on for the requested premises.

I agree to the Terms and Conditions