My Account > Start Stop Transfer

Stop Service Application

Application - Contact Information


Property Information - Turn Off Service

Please enter the address where you would like to stop service

Please select if you are stopping service on a single address or multiple addresses




Appointment Scheduling

Appointments to stop your service are available Monday through Friday, excluding holidays.

Please remember to unlock gates that may prevent access to your meter. Also, if there are dogs on the premise, they must be contained during the scheduled time for the safety of our field employees.


Final Bill Mailing Address

Where would you like your final bill mailed?



Additional Instructions/Comments

Terms and Conditions

By making this selection, you authorize Citizens Energy Group (Citizens) to turn on or turn off the water service for the requested premises. You hereby acknowledge and will ensure all water using devices are shut off at the time Citizens turns the water on or off. Additionally, you agree to release and discharge Citizens from any and all damages to the premises, structure and/or contents, or any other property by reason of the water remaining on for the requested premises.

I agree to the Terms and Conditions