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January 30, 2014

Citizens Water Temporarily Changing Disinfectant

Few Customers Will Notice Slight Change in Taste and Odor of Water


INDIANAPOLIS -- Starting Friday, January 31, some Citizens Water customers may notice a slight change to the taste or smell of their tap water due to a change in disinfectant from chloramine to free chlorine. The change is conducted annually as preventative maintenance to assure the quality of our drinking water. This process has been practiced for 20 years and is commonly used throughout the drinking water industry.  This year’s maintenance work will conclude in early March.

While the work is ongoing, some customers may notice a temporary chlorine or “swimming pool” smell in their water. During this time, tap water is still safe to drink and meets all regulatory standards. As at all times, customers conducting dialysis treatment or other customers using reverse osmosis systems should verify their filters are working appropriately for the type of disinfectant used.  In addition, customers with aquariums or sensitive plant species may need to take steps to remove the disinfectant prior to use.

Most customers will not need to take any precautions as the water remains safe to drink and is treated according to both state and federal standards.  For more information, contact Citizens Water at 924-3311. 

Additional information is available online at www.CitizensEnergyGroup.com - Facebook - Twitter - YouTube


Citizens Energy Group is a Public Trust providing safe and reliable utility services to about 800,000 residential, commercial and industrial customers in the Indianapolis area. The Public Trust means its utilities are managed only for the benefit of customers and the community.

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