Citizens provides safe, high quality water service to approximately 400,000 homes and businesses in the eight county Indianapolis area.
Water is transported via 4,000 miles of pipeline from nine water treatment plants strategically located near primary water sources including the White River and Geist, Morse and Eagle Creek Reservoirs. The Indiana Central Canal also is an important water source for the city.
At Citizens, we are dedicated to providing your home or business with reliable, high-quality drinking water. We are committed to providing excellent customer service, including easy bill payment options and conservation tips to help you better manage your water costs.
To inquire about the status of your account, you may call (317) 924-3311 for automated account information or to speak to a customer service representative. You may also make a payment from your checking or savings account with our EasyPay system. There is no transaction fee for using EasyPay. If you choose to use a credit card, there is a $3.95 fee.
Customer Service Hours:
Monday - Friday: 7:00 a.m. to 7:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.