Outage FAQs

The location and duration of current water, natural gas, steam and chilled water outages can be accessed on our Outage Map, which is updated continuously. If you suspect a natural gas or water leak or outage in your area, please call us immediately at (317) 924-3311. Customers are also encouraged to report damaged fire hydrants and suspected theft of natural gas or water.

How common are water leaks and outages?
How do I detect a water leak?
Who is responsible for repairing water leaks?
When the crew arrives, how long does a waterline break repair take?
Is the water usually turned off during a repair?
What about road closures during a repair?
What happens when I report a water leak?
How common are natural gas leaks and outages?
How do I detect a natural gas leak?
Who is responsible for repairing natural gas leaks?

Outage Updates: 

 

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