At Citizens, community input is critical to ensuring we are responsive to the needs of all our stakeholders. Citizens has three utility advisory groups allowing us to have a regular dialogue with various stakeholders:
Citizens Stakeholder Alliance
Citizens Stakeholder Alliance provides bi-monthly feedback to us on various aspects of customer service and new program delivery. The group is facilitated by Walt McKinnie of New World Management.
Citizens Water Technical Advisory Group (TAG)
The Water TAG provides a monthly forum for discussion of key programs and activities related to water quality, source water protection, water management and environmental stewardship. The group is facilitated by Bill Beranek, Director, Indiana Environmental Institute.
Advanced Wastewater Technical (AWT) Advisory Panel
The AWT provides a bi-monthly technical forum about the operations of the sewage treatment facilities and collection system, as well as the plans for maintenance and improvements. Options for addressing changing proposed governmental regulations and adjusting to changed governmental regulations are also reviewed in context of the two specific treatment plants. The group is facilitated by Bill Beranek, Director, Indiana Environmental Institute.
Other Advisory Groups:
The following are other advisory groups with which Citizens interacts.
- Service Advisory Board - Represents communities in the seven county area served by Citizens water division. The Service Advisory Board provides opinions on waterworks operations and customer service.
- Industrial Dischargers Advisory Committee - Citizens water division representatives participate in this group which represents large industrial customers discharging to the wastewater system.
- Industrial Environmental Managers Forum - Citizens water division representatives participate in this group of environmental managers from various large Indianapolis industries who gather to share ideas on environmental issues.