Water Wizard

 

The Water Wizard tool was designed to assist you in diagnosing some of the most commonly perceived water quality concerns by answering a few basic questions. Please answer the questions below to the best of your knowledge. 

Please note: If you are experiencing any symptoms of illness, contact a medical professional immediately.

Please choose the category that best describes the issue:

Taste or Odor

If there is an unusual or unpleasant taste and/or odor in the water, please select the option below that best describes the issue:

Earthy, Musty, Moldy or Fishy Taste or Odor

Most Common Cause: These naturally occurring odors may be caused by algae blooms growing in the rivers and reservoirs. Our laboratory monitors the rivers and reservoirs regularly for blooms and treats to reduce the amount of taste/odor. Our treatment plants make adjustments based on the laboratory results to improve the taste. However, at times, some odor can be detected at taps. Algae blooms are most commonly experienced during the warmer months of the year, but can also live in colder weather.

Recommended Action: No health/safety concerns and water use can continue as normal. However, if desired, use a point-of-use activated carbon filter (not a whole-house filter) commonly found at a variety of local stores to further reduce taste and odor. Please follow manufacturer’s recommendations regarding regular filter changes. 


After taking the above listed actions, if the concern was not resolved, please open a case to be contacted by a Customer Case Manager.