Water Wizard

 

The Water Wizard tool was designed to assist you in diagnosing some of the most commonly perceived water quality concerns by answering a few basic questions. Please answer the questions below to the best of your knowledge. 

Please note: If you are experiencing any symptoms of illness, contact a medical professional immediately.

Please choose the category that best describes the issue:

Choose the option that best describes the issue:

If the water itself appears discolored, please select Discoloration. If the water is staining or residue is building up on hard surfaces such as faucets, sinks or tubs, please select Staining or Scaling.

Water Discoloration

Please select the color below that best describes the issue:

White or Milky Discoloration

Most Common Cause: The most common cause of this is tiny air bubbles, also known as dissolved air. Because cold water contains more dissolved air, this concern is most frequently seen during the winter months when the water in the distribution system is chilled by the cold outdoor temperatures (at or below 50 degrees). As the water comes through the pipes into the home, it warms up and cannot hold the air. The result is very tiny bubbles.

Recommended Action: To confirm if the milky or cloudy white water is really air, fill a clear glass with cold tap water. As the air rises to the top of the glass, the water will get clearer from the bottom of the glass. If this result is experienced, no further action is needed. No health/safety concerns and water use can continue as normal.

If the water clears at the top first, you have solid particles in your lines. Choose White Particles option below for more information on how to resolve the issue.

Dissolved air clearing from the bottom over time.


After taking the above listed actions, if the concern was not resolved, please open a case to be contacted by a Customer Case Manager.

White or Off-White Particles

Most Common Cause: White particles are naturally occurring dissolved minerals (largely calcium and magnesium carbonates) in water due to the limestone bedrock in Indiana water, and are commonly referred to as hardness. The hardness leaves white spots on dishes and may build up on faucets and aerators. Hardness will vary depending upon whether the water comes from wells, rivers or reservoirs. Citizens does not remove hardness minerals. 

Recommended Action: To confirm particles are the result of hardness, mix some particles with white vinegar. If particles dissolve, the particles are the result of hardness. If particles do not dissolve, they are likely sand from a whole-house filter (see next Common Cause).

Using commonly found calcium/lime/rust cleaning products will typically remove build-up from faucets, aerators and other hard surfaces. Remove aerators and turn on all taps to flush internal plumbing. An aerator can trap hardness particles, which may result in reduced water flow. A home water softener will remove the minerals on an ongoing basis. No health/safety concerns and water use can continue as normal.

Over time, sediments accumulate in the water heater. If the water heater has not been flushed in the last six (6) to 12 months, please contact a plumbing expert to have it flushed.

Example of hardness particles.


Common Cause: If a whole-house particle filter is installed in the home, the filter may have failed and is releasing sand or very fine particles into internal plumbing.

Recommended Action: Replace the whole-house filter and flush all faucets and the water heater. No health/safety concerns and water use can continue as normal.


After taking the above listed actions, if the concern was not resolved, please open a case to be contacted by a Customer Case Manager.