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Backflow Prevention

Backflow Prevention and Device Testing (For Residential Customers)

Recently, Citizens Energy Group (Citizens) began a partnership with ArchonSafe, a leading technology-based backflow management firm, to further enhance efforts to protect the public drinking water supply from backflow contamination. Beginning Spring of 2014, Citizens will only accept required backflow device test results submitted electronically through the new ArchoneSafe web portal or mobile app. All backflow testers must be certified by the Indiana Department of Environmental Management (IDEM), and registered with ArchonSafe prior to submitting testing results. For more information on ArchonSafe, or to register as a tester, please visit ArchonSafe.

Frequently Asked Questions

What is backflow?
What is a backflow device?
What are the common types of backflow prevention devices?
How do I know if I have a backflow prevention device installed?
As a customer, what are my responsibilities related to backflow prevention?
I received a letter from a company called ArchonSafe regarding backflow prevention. Are they a trusted partner of Citizens Energy Group?
Who can test my backflow device?
How do I submit my backflow test result to Citizens?
What if I no longer use my irrigation system?
Who regulates backflow prevention?