If your home or business does not have an existing connection to Citizens water service, the first step is to determine if you have access to an existing water main. For information about the availability of water service from Citizens in your area, call Customer Service at (317) 924-3311. Be prepared to provide the property address you would like to connect to Citizens water service.
For online information and connection fees, please select the statement that applies to you:
I Have Access to an Existing Water Main
If you have access to an existing water main, this means there is a water main that runs along the side of your property. Connecting to this main and becoming a Citizens water customer can result in two possible costs.
Water Main Subsequent Connection Fee
If a water main is less than 10 years old, there is typically a subsequent connection fee which may range from a few hundred to a few thousand dollars. This fee is a portion of the original cost of the water main constructed along the property. Subsequent connection fees collected are refunded to the persons who paid for the main, based on Citizens rules, as defined by the Indiana Utility Regulatory Commission (IURC).
If the water main is more than 10 years old, there is no subsequent connection fee due. For more information about becoming a water customer, call (317) 924-3311. Be prepared to provide the address of the property because the subsequent connection fee is address-specific.
Service Line Installation Cost
New customers bear the cost of hiring a licensed and bonded plumber to install a service line extending from their property to the water main. The cost of a service line varies based on the footage required, extent of yard restoration and contractor selected. As a general guideline only, the cost of a service line in a residential subdivision typically ranges from $900 to $1,800. However, steep topography, unusual obstacles or landscaping, and complexity of the connection to home plumbing, can increase the cost of service line installations.
No Access to Existing Water Main
If there is not a water main running along the side of your property, then becoming a Citizens water customer can result in two possible costs:
Water Main Construction Cost
Many properties in Citizens water service area are on private wells and do not have access to existing water mains. Typically, new water mains are installed as property owners request and pay for them.
The cost of the water main extension is shared by the property owners requesting the new main extension. When more participants pay for the extension, the costs are lower for the individual. The cost of a water main extension is based on the footage of pipe required to complete the installation.
Service Line Installation Cost
New customers bear the cost of hiring a licensed and bonded plumber to install a service line extending from their property to the water main. The cost of a service line varies based on the footage required, extent of yard restoration and contractor selected. As a general guideline only, the cost of a service line in a residential subdivision typically ranges from $900 to $1,800. However, steep topography, unusual obstacles or landscaping, and complexity of the connection to home plumbing can increase the cost of service line installations.
For more information about becoming a customer, call (317) 927-4444. Be prepared to provide the addresses of the properties interested in new service.
Information for Neighborhoods
If your home or business does not have access to an existing water main, Citizens will install a water main in your neighborhood if requested to do so and at least 50 percent of the neighborhood residents agree to share the water main installation cost. This cost can be paid in installments over a period of up to 20 years.
This process of installing new water mains in new areas is called the Area Rate Main (ARM) Extension program. If you or your neighbors are interested in becoming Citizens water customers, please contact our New Service department at (317) 927-4444.
ARM Extension Cost
To calculate an individual's cost for new water service, Citizens divides the main extension cost by the number of residents who will become Citizens water customers. The following is an example of how this cost is calculated:
- Main Extension Cost: $240,000
- Number of new Citizens water customers: 25
- Resulting Cost per Customer: $9,600
Once this figure is determined, it is then divided by the amount of time over which payments will be made. These payments can be paid over a period of up to 20 years (240 months). For example:
- Cost of Main Extension per Customer: $9,600
- Time Period Over Which Payments Made: 240 months
- Resulting Monthly Cost: $40
This monthly payment is included in a customer's monthly water bill. The ARM Extension program provides customers with an interest-free loan to pay their portion of the cost of the main extension.
Additional residents connecting to the new water main allows for a quicker payoff of the installation costs. If new residents choose to connect to the water main after the installation process, they will be required to pay a subsequent connection fee. Once paid, this fee is then distributed evenly amongst the customers who have already paid their portion for the installation. Thus, the payoff period for the original customers is reduced.
If you are connected to a Citizens water main and are currently making monthly payments for an ARM Extension, you would not be obligated to repay the loan if you chose to sell your home. When the ownership of a property changes, then the obligation to repay the loan stays with the property and becomes the responsibility of the new property owner. Once the original amount of the main extension is paid off, no customer will make any payments for the ARM extension.
Petitioning Your Neighborhood
Citizens will calculate an estimate of the cost of an ARM Extension. Then, Citizens will ask interested residents to petition their neighbors to sign an agreement. This agreement states they will connect to the new water main and pay their portion of the installation costs.
The installation process will begin after Citizens approves the project and 50 percent or more of residents in the neighborhood agree to receive and pay for water service. A neighborhood typically receives water within two to four months after construction begins.