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Start or Stop Service

Citizens customers can use our online application to turn on, turn off or transfer natural gas, water and wastewater (sewer) services.

Whether you are buying or renting, we understand moving can be a busy time. Our online application makes it easy for you to manage your utility service(s) efficiently and accurately.

Electronic orders are processed weekdays within 24 hours and confirmations are issued via email. 

Adobe PDF Customer Identification Requirements

Start ServiceFor new customers moving into Citizens service area
Transfer ServiceFor existing customers moving within Citizens service area
Stop ServiceFor customers leaving Citizens service area

New Water ConnectionInformation about installing new water service to your home or neighborhood
New Sewer ConnectionInformation about getting connected to the wastewater system
New Gas ConnectionInformation about installing new natural gas service lines to your home