A property owner is in charge of maintaining his/her water meter pit and all the related materials. Citizens Water is responsible for maintaining the water meter. This in accordance with Rule 5.1 of Citizens Water’s Terms and Conditions of Water Service, which are approved by the Indiana Utility Regulatory Commission (IURC).
Occasionally a Citizens Water Meter Reader may notice an issue with a customer’s water meter pit, or related materials, and a notification will be sent to the customer. By reviewing the information on this page, customers can see the types of meter pit lids in Citizens’ distribution system, find a list of potential problems with the lid or materials, and locate contact information for plumbing suppliers who may be able to address the problem. For safety reasons, Citizens asks that a bonded plumber perform maintenance as soon as possible.