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Trouble Paying Your Bill

If you are getting behind on your bill, don't be afraid to contact us. Various sources of energy assistance are available and Citizens frequently sets-up flexible payment arrangements to help customers catch up on past due bills. Low-income customers may be eligible for financial assistance from the State Energy Assistance Program (EAP). You may also call Connect2Help at 211 for various forms of home assistance.

Citizens Warm Heart Warm Home Foundation provides grants to customers in need to help fill the gap not covered by the EAP.

Warm Heart Warm HomeTM 

You can also give the gift of warmth by purchasing a Warm Heart Warm Home gift certificate for someone on your holiday list. For details, call 924-3311.

Adobe PDF Warm Heart Warm Home™ Donation Form