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Getting Connected

Whether you are a new customer to Citizens or just transferring service to a new location, select the link below to request service. 

Turn On/Off Service

Electronic orders are processed weekdays within 24 hours and confirmations are issued via email.  If you prefer to speak with a customer service associate, call our customer service center at (317) 924-3311 or (800) 427-4217 for assistance.

Customer Service Call Center Hours:

Monday - Friday: 7 a.m. - 7 p.m.
Saturday: 9 a.m. - 1 p.m.

If you are unsure about the availability of natural gas in your new neighborhood, or if you are building a new home or your existing home does not have gas lines installed, call the Citizens Business to Business call center  at (317) 927-4328 and select option #4, Monday through Friday 7:30 a.m. to 5 p.m. 

Natural Gas Pipe Installation

If you plan to have Citizens install piping to your existing home for natural gas service, please complete the form below:

Conversion Contract for Natural Gas Service