Citizens provides safe and reliable natural gas service to about 266,000 homes and businesses in Marion County and efficient steam and chilled water service to more than 200 industrial, commercial and institutional customers in the downtown area.
At Citizens, we are dedicated to providing your home or business with clean-burning natural gas for all of your heating needs. We are committed to providing excellent customer service, including easy bill payment options and energy efficiency tips to help you better manage your energy costs.
To inquire about the status of your account, you may call (317) 924-3311 for automated account information or to speak to a customer service representative. You may also make a payment, utilizing our automated system via check or credit card. A transaction fee will apply for payments made using this system.
Customer Service Hours
Monday-Friday: 7:00 a.m. to 7:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.