Utility Transfer Complete

Citizens Energy Group is proud to welcome its new water and wastewater customers in Central Indiana. The community's water and wastewater systems, operated under the Indianapolis Water name, were recently transferred to Citizens Water, a member of Citizens Energy Group.

The transfer of the water and wastewater systems to Citizens Water will result in significant benefits to utility customers and Central Indiana communities.

Our Commitments:

  • Safe drinking water - Citizens Water will ensure safe, high quality drinking water. Citizens will take full responsibility for water safety, quality compliance and sound management of our water resources.
  • Well managed and more affordable utility service - Under Citizens Water the community's water and wastewater systems will be in the hands of the community's not-for-profit public charitable trust, with a 124-year history of operational excellence and high customer satisfaction.
  • Smaller rate increases - Citizens will reduce combined water and wastewater rate increases 25 percent by the year 2025 through annual operating synergies totaling $60 million.
  • Cleaner area rivers and streams - Citizens Water will complete construction of the federally mandated Combined Sewer Overflow System to minimize sewer overflows into area rivers and streams. Citizens Water also is committed to continuing the City's Septic Tank Elimination Program (STEP), including 7,000 septic tank replacements by the year 2013.

Smooth Transition for Customers:

Over the next two years, Citizens will implement an integration plan that will enhance service while ensuring reliability and annual savings passed on to customers. Here's what you can expect:

  • Gas and Water/Sewer bill will remain separate for now - For at least a year, customers will continue to receive a separate water/sewer bill under the name Citizens Water, rather than Indianapolis Water. In 12-18 months, customers in Marion County will receive a combined gas, water and sewer bill with itemized charges.
  • Improved bill estimation - When Citizens must estimate bills due to snow covering underground water meters, customers will be charged the lowest monthly amount from the past year, rather than the highest amount which had been the practice.
  • Citizens customer call centers will remain separate for about two years - Customers should call the following numbers:
    • Citizens Water
      • Water/sewer service, flooding and drainage - (317) 631-1431
    • Citizens Gas
      • Residential service - (317) 924-3311
      • Commercial Service - (317) 927-4328
    • Citizens Thermal
    • Steam & chilled water service - (317) 927-4328
  • New Citizens Water website - The Indianapolis Water website (www.indianapoliswater.com) has been replaced with the new Citizens Water Website - www.CitizensWater.com. Customers can pay their water/sewer bill from this site and find a variety of information related to water and sewer issues.
    Future Changes:
  • Improved meter reading - Over the next two years, Citizens plans to have a combined meter reading function for gas and water that will result in more consistent meter reading.
  • Improved website functionality - Water customers will be provided improved website functionality including more seamless electronic bill payment.
  • Online Project Tracking Status - Citizens will implement an online project status system that will allow Indianapolis residents to track the progress of utility construction projects in their neighborhood.